Thanks for shopping with Sonny Angel / Dreams USA!
We hope that you enjoy your new purchase, and we are grateful for your business.
Many of our products are collectible and have certain conditions under which they must be returned in order to keep their value. Please note: we are unable to honor sale and/or promotional pricing once an order has been completed. In addition, we cannot honor sale/promotional pricing once a sale or promotion has ended. We do not allow stacked discounts.
We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from Sonny Angel / Dreams USA, you have agreed to the following terms.
Note: All International sales are final.
- See more at: www.sonnyangelusa.com
Defective Toy Return Policy
Sales at Sonnyangelusa.com are final. Most figures we sell are collectible, made in limited runs and are often hand-painted or assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value.
However, if your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.), we'll be happy to exchange it for a non-damaged item. All other sales at Sonnyangelusa.com are final.
Please keep in mind that Sonny Angel / Dreams USA cannot replace specific blind box figures. If the defective figure you received from Sonnyangelusa.com was blind boxed, we will gladly replace it with another blind box. We cannot, however, guarantee that you will be given the same figure you received originally.
To begin the return process, please sign in to your Sonnyangelusa.com account and follow the instructions below within FOURTEEN (14) DAYS from the date of receipt. A Sonny Angel / Dreams USA Customer Support Representative will contact you within 72 hours. Please note: Sonny Angel / Dreams USA will only accept defective returns for items that are received in their original packaging. Accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a 15% or $15 re-stocking fee, whichever is greater, or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.
sonnyangelusa.com only accepts returns for items purchased at sonnyangelusa.com. To return or exchange a Sonny Angel / Dreams USA product purchased at a non-Sonny Angel / Dreams USA store, please contact the store where the purchase was made and follow their return and exchange guidelines. Sonnyangelusa.com will not accept returns or exchanges on items purchased from any other stores. We understand that the box/packaging is art itself, however, Sonny Angel / Dreams USA will not exchange/return an item due to defective/damaged packaging.
How to Make a Return
Within 72 hours, a Sonny Angel / Dreams USA Customer Support Representative will evaluate your return request and contact you with a RETURN AUTHORIZATION NUMBER (RA#). If your return is accepted (see Defective Return policy above), follow the return instructions provided by our Customer Support Staff, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RA# on the outside of your box. Our Returns Department will refuse orders that are returned without an RA#. Once the return is received, you will be contacted via email. It's that simple.
Thanks again for shopping with Sonny Angel / Dreams USA! We'll continue to work hard to make it worth your while to order from us again in the future!
- See more at: www.sonnyangelusa.com